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Intelligent Facility Management

Introduction​

This application primarily offers users the ability to initiate request forms, including request approvals, request form circulation, and work order creation.

The application is divided into two parts:

  • Smart FM: Request approval, work order creation.
  • Request portal: Generate request forms.

1. Smart FM​

1. Add Profile​

Main Board@1x

① Click "Add Profile" to create a new profile.

② Fill in the necessary information.

③ After filling out the information, click confirm to generate the new profile.

④ Profile generated.

2. Add User to Profile​

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① Add User.

② Click "Add" to select users to add.

③ Select users.

④ The selected users can log in to the Request portal to submit requests.

3. Request Flow​

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① View project requests.

② Respond to requests.

③ After acknowledging the request, it will transition to the Acknowledged status.

④ Click Acknowledged to view requests in the Acknowledged status.

4. Process Review Request​

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① Click Review Request, and a popup will appear.

② Fill in the information, select reviewers.

③ After clicking confirm, the reviewers will proceed with the request.

5. Convert Request Form to Work Order​

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① Convert the request form into a work order.

② Add a task.

③ Input equipment and details.

④ Generate the work order.

6. Cancel Work Order​

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① Click Cancel Work Order.

② After canceling the work order, it will transition to the Cancelled status.

7. Basic Settings - Set up Floor Plan​

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① Click Settings.

② Select Floor Plan settings.

③ Choose a floor.

④ Upload the floor plan.

⑤ Click confirm to save.

8. Basic Settings - Set up Category​

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① Click Settings.

② Select Category settings.

③ Enter the category type.

④ Click confirm to save.

9. Set up Review​

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① Click Settings, and select Review settings.

② Add a new review setting.

③ Select the type of setting.

④ Choose the request type.

⑤ Add review personnel.

⑥ Click save to successfully add the settings.

10. Publish Events​

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① Click Add New.

② Select the time.

③ Select tenants.

④ Click confirm to successfully add.

⑤ Select a date to view data for the day.

11. Publish Announcement​

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① Click on the menu bar to go to the announcements.

② Click Add Post.

③ Enter the News Post section.

④ Select personnel.

⑤ Enter data and choose an image.

⑥ Save as draft.

⑦ Select send time or send immediately.

12. Tenants Submit Request - Graphic Type​

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① Select the user profile.

② Choose the type.

③ Select the floor plan.

④ Mark the location on the floor plan where action is needed.

⑤ Fill in the request form.

⑥ Click send, and Smart FM will receive the information.

2. Tenants Submit Request - Request Application​

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① Select the form.

② Choose whether it’s urgent.

③ Fill in the data.

④ Click send, and Smart FM will receive the information.