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Smart Facility Management

Background Introduction​

This application primarily enables users to create request tickets, including request approval, ticket workflow, and work order creation.

The application consists of two parts:

  • Smart FM: Request approval and work order creation.
  • Request portal: Generates request tickets.

I. Smart FM​

1. Add Profile​

MainBoard

① Click "Add Profile" to create new profile.
② Fill in required information.
③ After completion, click confirm to generate new profile.
④ Profile generated.

2. Add Users to Profile​

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① Add users.
② Click "Add" to select users.
③ Select users.
④ Selected users can log into Request portal to make requests.

3. Request Workflow​

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① View project requests.
② Respond to requests.
③ After confirming request, it moves to Acknowledged status.
④ Click Acknowledged to view requests in this status.

4. Process Review Requests​

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① Click Review Request to open dialog.
② Fill information, select reviewers.
③ After confirmation, reviewers will process the request.

5. Convert Request to Work Order​

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① Convert request to work order.
② Add tasks.
③ Enter equipment and content.
④ Generate work order.

6. Cancel Work Order​

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① Click Cancel Work Order.
② After cancellation, moves to Cancelled status.

7. Basic Settings - Configure Floor Plan​

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① Click Settings.
② Select Floor Plan settings.
③ Choose floor.
④ Upload floor plan.
⑤ Click confirm to save.

8. Basic Settings - Configure Category​

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① Click Settings.
② Select Category settings.
③ Enter category type.
④ Click confirm to save.

9. Configure Review​

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① Click Settings, select Review.
② Add review settings.
③ Select setting type.
④ Choose request type.
⑤ Add reviewers.
⑥ Click save to successfully add settings.

10. Publish Events​

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① Click Add.
② Select time.
③ Select tenant.
④ Click confirm to add successfully.
⑤ Select date to view daily data.

11. Publish Announcements​

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① Click menu bar to enter announcements.
② Click Add Post.
③ Enter News Post area.
④ Select personnel.
⑤ Enter data and select images.
⑥ Save as draft.
⑦ Select send time or send immediately.

12. Tenant Request - Graphic Type​

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① Select user profile.
② Choose type.
③ Select floor plan.
④ Mark location needing attention on floor plan.
⑤ Fill request ticket.
⑥ Click send, Smart FM will receive information.

II. Tenant Request - Request Application​

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① Select form.
② Choose if urgent request.
③ Fill information.
④ Click send, Smart FM will receive information.